COURSE NAME:: Alternative Dispute Resolution (ADR)

COURSE BACKGROUND::
This Alternative Dispute Resolution (ADR) Training Programme is
designed to provide delegates with a comprehensive overview of the
key concepts and ideas regarding Alternative Dispute Resolution (ADR).

COURSE OBJECTIVES::
At the end of this program, participants will be able to:
· Describe alternative methods of resolving commercial disputes.
· Distinguish between forms of ADR that give binding decisions and others that facilitates an agreement between parties.
· Evaluate strategies for resolving conflict.
· Prepare their organization to participate in a dispute resolution process.
· Plan a negotiation, including considering contingencies in the events of failure.
· Apply negotiation techniques for typical commercial disputes.
· Appreciate the appropriateness of different behavioral styles of negotiation. 
· Consider the merits of using an intermediary to facilitate a win-win result. 
· Manage conflicts through a negotiated approach. Achieve good outcomes to resolve contract disputes.

COURSE CONTENTS::
Introduction to the dispute resolution
· Arbitration
· Negotiating solutions to disputes
· Mediation
· Settlement conference
· Neutral evaluation.

TARGET AUDIENCE:: .

SECTORS:: All Sectors:

VENUE:: Benin

DURATION:: 5 Days